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비서 커뮤니케이션 실습

비서 커뮤니케이션 실습

  • 정성휘
  • |
  • 한올
  • |
  • 2021-07-10 출간
  • |
  • 268페이지
  • |
  • 210x297mm
  • |
  • ISBN 9791166470943
판매가

19,800원

즉시할인가

19,602

배송비

2,500원

(제주/도서산간 배송 추가비용:3,000원)

수량
+ -
총주문금액
19,602

※ 스프링제본 상품은 반품/교환/환불이 불가능하므로 신중하게 선택하여 주시기 바랍니다.

목차


Chapter 01 효과적인 커뮤니케이션·······································································2

Chapter 02 상사의 이해 및 상사정보관리····························································· 20

Chapter 03 지시와 보고···················································································· 32

Chapter 04 전화업무와 메시지··········································································· 42

Chapter 05 내방객 응대···················································································· 68

Chapter 06 일정기획과 관리·············································································· 80

Chapter 07 회의기획과 관리············································································ 100

Chapter 08 출장기획과 관리(국내출장 / 해외출장)··············································120

Chapter 09 정보관리 업무··············································································· 158

Chapter 10 신문정보 업무·················································································176

Chapter 11 공문서 업무·····················································································194

Chapter 12 각종 서류를 통한 업무관리······························································· 226

교환 및 환불안내

도서교환 및 환불
  • ㆍ배송기간은 평일 기준 1~3일 정도 소요됩니다.(스프링 분철은 1일 정도 시간이 더 소요됩니다.)
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  • ㆍ상담원과의 상담없이 교환 및 반품으로 반송된 물품은 책임지지 않습니다.
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  • ㆍ반품신청시 반송된 상품의 수령후 환불처리됩니다.(카드사 사정에 따라 카드취소는 시일이 3~5일이 소요될 수 있습니다.)
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  • ㆍ상품이 훼손된 경우 반품 및 교환,환불이 불가능합니다.
  • ㆍ반품/교환시 고객님 귀책사유로 인해 수거가 지연될 경우에는 반품이 제한될 수 있습니다.
  • ㆍ스프링제본 상품은 교환 및 환불이 불가능 합니다.
  • ㆍ군부대(사서함) 및 해외배송은 불가능합니다.
  • ㆍ오후 3시 이후 상담원과 통화되지 않은 취소건에 대해서는 고객 반품비용이 발생할 수 있습니다.
반품안내
  • 마이페이지 > 나의상담 > 1 : 1 문의하기 게시판 또는 고객센터 1800-7327
교환/반품주소
  • 경기도 파주시 문발로 211 1층 / (주)북채널 / 전화 : 1800-7327
  • 택배안내 : CJ대한통운(1588-1255)
  • 고객님 변심으로 인한 교환 또는 반품시 왕복 배송비 5,000원을 부담하셔야 하며, 제품 불량 또는 오 배송시에는 전액을 당사에서부담 합니다.