도서의특징

첫째, 면접을 준비하시는 분들이 막연한 두려움을 갖지 않도록 말을 잘 하기 위한 이론과 실제 사례를 충분히 담았습니다. 면접을 준비하는 분의 입장에 서서 ‘내가 당장 한 달 앞으로 다가온 면접시험을 대비한다면 어떤 자료들을 찾아볼까’에 대해 고민하였습니다.

둘째, 2015년부터 강화된 면접과 관련해서 공직관 파트를 집중적으로 서술하였습니다. 관련 규정, 학회 논문, 보고서 등 정부 자료, 해외 자료 등 최대한 많은 자료를 검토하고 정리하였습니다. 공직관에 대한 예시답안을 첨부함으로써 어떻게 접근해야 할지 도움이 될 수 있도록 하였습니다.

셋째, 지역현안 및 지방행정 관련 질문에 대한 상세한 내용을 담았습니다. 지방직 면접의 특성상 자신이 지원한 지역의 현안에 대한 숙지는 필수적입니다. 광대한 범위를 압축하여 꼭 필요한 부분만 정리하였습니다. 아울러 지자체 구성 및 특성, 재정자립도, 수도권 규제, 지역경제 활성화 등 응시지역에 상관없이 지방직 면접에서 빈출되는 지방행정 세부사항도 정리하였습니다.

마지막으로, 공무원 관련 규정 핵심체크를 통해 최종정리가 가능하도록 하였습니다. 일일이 관련 규정을 찾아보는 수고로움을 덜기 위해 필요한 규정을 정리하였고, 별표 및 추가내용을 통해 강약조절을 하였습니다. 면접을 며칠 앞두고 최종정리를 한다면 강력한 무기가 될 것입니다.

머리말

면접강의를 시작한 지 벌써 11년째입니다. 시간이 참 빨리 흐른다는 것을 실감합니다.

그동안 면접대상자분들을 참으로 많이 만났습니다. 필기합격의 기쁨을 누리는 것도 잠시, 면접준비를 하면서 힘겨워하는 모습을 곁에서 지켜보았습니다. 최종합격이 눈앞에 있을수록 마지막 과정은 더 고통스럽습니다. 저는 그 마지막 관문을 함께 하며 오랜 시간을 ‘면접’에 대해 고민해왔습니다.

면접의 본질, 그리고 면접준비과정의 본질에 대해 말씀드리고 싶습니다.

면접은 ‘면접관과 직접 마주하여 평가받는 시험’입니다. 기계에 의해 점수가 매겨지는 필기시험과 달리‘사람’이라는 매개체가 작용합니다. 면접이 ‘주관적’이라는 일부 비판이 있는 것도 이 면접의 본질과도 관련이 있습니다.

면접관이 응시자를 평가하면서 접할 수 있는 응시자의 요소는 다양합니다. 가장 기초가 되는 ‘말(발언)’이있습니다. ‘말’을 뒷받침하는 ‘글(사전조사서, 자기소개서 등)’이 있습니다. 그리고 말로도 글로도 표현이 되지 않는 ‘행동(표정, 시선이나 손짓 등)’이 있습니다. 면접장에서는 응시자의 ‘말’과 ‘글’과 ‘행동’이 복합적으로 작용합니다. 따라서 응시자분들은 이러한 요소들이 모두 평가된다고 늘 염두에 두어야 합니다.

‘말(발언)을 잘한다는 것’은 ‘청산유수’를 의미하는 것이 결코 아닙니다. 선배 공직자와의 첫 대면이라 생각하고 자신의 생각을 ‘진솔하고, 적극적이고, 겸손하게 말하는 것’이 공무원 면접에서 말을 잘하는 것입니다. 듣는 사람을 배려하여 핵심사항을 중심으로 두괄식으로 말할 수만 있다면 금상첨화일 것입니다.

‘글을 잘 쓴다는 것’은 ‘미사여구’를 의미하는 것이 아닙니다. 글을 읽는 사람을 고려하여 ‘내용을 쉽게 파악할 수 있도록 글을 쓰는 것’을 의미합니다. ‘핵심사항 위주로 알기 쉽게 정리하는 것’이 공무원 면접에서 글을 잘 쓰는 것입니다. 읽는 사람을 배려하여 글씨의 가독성을 높이는 수단을 모색한다면 그 또한 도움이 될 것입니다.

‘행동이 바르다는 것’은 ‘예의가 바르다는 것’을 의미합니다. 공무원 면접에서의 ‘예의’는 일종의 소통입니다. 면접관들 질문에 경청하는 모습을 보이고 필요한 경우 자신의 의견을 적극적으로 표현해야 합니다. 예비공직자로서의 품격을 잃지 않는 것도 행동이 바르다는 것입니다.

그렇다면 면접준비과정의 본질이 무엇인지 알아보겠습니다.

앞선 내용과 같이 ‘말’과 ‘글’, ‘행동’에 대한 평가가 면접의 본질이므로 이에 대해 적절한 시간을 투입하여해당 요소에 대한 역량을 올리는 과정이 면접준비과정일 것입니다.

말(발언)의 개선을 위해서는 되도록 많은 발언연습을 해야 합니다. 스터디에서도 좋고, 가족 앞에서도 좋고, 혼자라도 좋습니다. 글로 써보거나 머릿속에 답변을 그리는 것으로는 준비가 되지 않습니다. 마치 객관식 시험을 대비하면서 주관식 형태로 글을 쓰는 것과 같습니다. 말을 하고 또 해야 합니다.

글의 개선을 위해서는 되도록 많이 쓰는 연습을 해야 합니다. 대학교 시험이 아니므로 글의 형식도 되도록 면접관에게 익숙한 방식으로 쓰는 것이 좋습니다. 이른 바 ‘개조식 작성’입니다. 처음에는 익숙하지 않겠지 만 체계만 갖추면 금방 익숙해집니다. 현직 공무원이 되면 늘 작성하게 될 작성형태라고 할 것입니다. 생각을 압축하여 정리하고 이를 글로 옮기는 연습은 반드시 필요합니다. 쓰고 또 써야 합니다.

행동을 개선하기 위해서 다른 사람들과의 평상시 대화에서부터 연습을 해보시면 좋겠습니다. 의식적으로고개를 끄덕이고, 경청하는 연습을 하시기 바랍니다. 표정이나 시선, 손짓 등 행동으로 인해 오해를 받은 경험이 있다면 면접장에서도 문제가 될 수 있습니다. 거울을 보면서 자기점검을 하는 것이 필요합니다.

본 교재는 이와 같은 면접준비과정의 본질에 맞춰 다음 사항을 중심으로 집중적으로 서술하였습니다.

첫째, 면접을 준비하시는 분들이 막연한 두려움을 갖지 않도록 말을 잘 하기 위한 이론과 실제 사례를 충분히 담았습니다. 면접을 준비하는 분의 입장에 서서 ‘내가 당장 한 달 앞으로 다가온 면접시험을 대비한다면 어떤 자료들을 찾아볼까’에 대해 고민하였습니다.

둘째, 2015년부터 강화된 면접과 관련해서 공직관 파트를 집중적으로 서술하였습니다. 관련 규정, 학회 논문, 보고서 등 정부 자료, 해외 자료 등 최대한 많은 자료를 검토하고 정리하였습니다. 공직관에 대한예시답안을 첨부함으로써 어떻게 접근해야 할지 도움이 될 수 있도록 하였습니다.

셋째, 지역현안 및 지방행정 관련 질문에 대한 상세한 내용을 담았습니다. 지방직 면접의 특성상 자신이 지원한 지역의 현안에 대한 숙지는 필수적입니다. 광대한 범위를 압축하여 꼭 필요한 부분만 정리하였습니다. 아울러 지자체 구성 및 특성, 재정자립도, 수도권 규제, 지역경제 활성화 등 응시지역에 상관없이지방직 면접에서 빈출되는 지방행정 세부사항도 정리하였습니다.

마지막으로, 공무원 관련 규정 핵심체크를 통해 최종정리가 가능하도록 하였습니다. 일일이 관련 규정을 찾아보는 수고로움을 덜기 위해 필요한 규정을 정리하였고, 별표 및 추가내용을 통해 강약조절을하였습니다. 면접을 며칠 앞두고 최종정리를 한다면 강력한 무기가 될 것입니다.

책이 만들어지기까지 많은 분들의 도움이 있었습니다. 저희 연구소의 신정헌 교수님, 이용운 변호사님, 이지한 박사님, 서용진 변호사님에게 항상 고마움을 전합니다. 책의 완성도를 높이기 위해 한 달간 고생한 차범근 연구원에게도 감사드립니다. 마지막으로 출판사 이름이 잘 어울리는 ‘좋은책’ 최창호 대표님에게도 진심으로 감사말씀드립니다.

수험생 여러분들의 최종 합격을 진심으로 기원합니다.

2018년 6월 10일 이진우 드림

chapter 01 면접 개요

01. 전체적인 면접방향 ·························································14

1. 면접방식 ···································································14

⑴ 시·군별 면접 ····························································14

⑵ 소요시간 및 면접관 구성 ··················································14

2. 사전 제출서류 ······························································15

02. 면접진행 개요 ·····························································16

1. 면접진행순서 ·······························································16

2. 작성서류(서식 및 문제지) ···················································16

3. 합격자 결정방법 ····························································19

⑴ 최종합격자 결정 ·························································19

⑵ 추가(심층면접) 실시 ······················································23

03. 전반적인 면접대비요령 ···················································24

1. 사전준비 ···································································24

⑴ 사전조사서 ······························································24

⑵ 경기도 정책 및 시·군별 세부 정책 정리 ····································24

2. 봉사활동과 기관방문 ························································25

3. 스터디 운영 및 참가 ························································25

4. 면접복장 ···································································27

chapter 02 사전조사서

01. 개관 ·········································································30

1. 개념 ·······································································30

2. 유형 ·······································································30

3. 작성 시 유의사항 ···························································31

4. 시간배분 요령 ······························································31

02. 유형별 접근방법 - ① 경험제시형 문제 ·································32

1. 미리 정리해야 할 경험사례 ··················································32

⑴ 권하고 싶은 경험사례 ····················································32

⑵ 권하지 않는 경험사례 ····················································32

2. 세부 유형별 기출문제 ·······················································33

⑴ 성과달성 ································································33

⑵ 문제해결능력 ····························································33

⑶ 갈등대처능력 ····························································34

⑷ 봉사 및 희생정신 ························································34

⑸ 준법정신 ································································35

⑹ 위기극복능력 ····························································35

⑺ 의사소통능력(설득력) ·····················································35

3. 세부유형별 접근요령 ·······················································36

⑴ 작성개관 ································································36

1) 3단계 구조 ····························································36

2) 착안사항 ·····························································36

3) 활용가능한 목차 유형 ··················································37

4) 기본 구조 ·····························································37

5) 문제에서 세부목차가 제공되는 경우 ·····································38

⑵ 세부유형별 접근요령 ·····················································39

1) 성과달성 ······························································39

2) 문제해결능력 ·························································43

3) 갈등대처능력 ·························································47

4) 봉사 및 희생정신 ······················································51

5) 준법정신 ·····························································55

6) 위기극복능력 ·························································59

7) 의사소통능력 ·························································63

03. 유형별 접근방법 - ② 상황제시형 문제 ·································67

1. 미리 정리해야 할 규정 및 지침 ··············································67

⑴ 조직 내부의 상황 관련 ····················································67

⑵ 조직 외부의 상황 관련 ····················································67

2. 세부 유형별 기출문제 ·······················································68

⑴ 조직 내부 - 위반행위 대응 ···············································68

⑵ 조직 내부 - 일반 업무대응 ···············································70

⑶ 조직 외부 - 민원 대응 ···················································71

⑷ 조직 외부 - 일반 업무대응 ···············································72

3. 세부유형별 접근요령 ·······················································73

⑴ 작성개관 ································································73

1) 3단계 구조 ····························································73

2) 착안사항 ·····························································73

3) 활용가능한 목차 유형 ··················································73

4) 기본 구조 ·····························································74

⑵ 세부유형별 접근요령 ·····················································76

1) 조직 내부 - 위반행위 대응 ·············································76

2) 조직 내부 - 일반 업무대응 ·············································90

3) 조직 외부 - 민원 대응 ·················································97

4) 조직 외부 - 일반 업무대응 ············································109

chapter 03 개별질문 - ① 개인 신상

01. 개관 ········································································120

1. 접근요령 ··································································120

2. 답변시 유의사항 ···························································121

02. 신상 관련 개별질문 ······················································122

1. 미리 준비해야 할 빈출질문 ·················································122

⑴ 공직지원 동기 ··························································122

⑵ 자신의 장점 및 단점 ·····················································126

⑶ 자기소개 ·······························································128

2. 주요 신상 질문 50선 및 답변요령 ···········································129

⑴ 성격 및 공직이해 관련 ··················································130

⑵ 과거 경험 ······························································133

⑶ 조직적응 및 조직이해 ···················································134

⑷ 위기극복 및 의사소통 ···················································136

3. 사전조사서 후속질문 유형 및 대응요령 ······································138

⑴ 경험제시형 후속질문의 예 - 경험검증 및 공직적용 ·························138

1) 성과달성 ·····························································138

2) 문제해결능력 ························································140

3) 갈등대처능력 ························································142

4) 봉사 및 희생정신 ·····················································144

5) 준법정신 ····························································146

6) 위기극복능력 ························································147

7) 의사소통능력 ························································148

⑵ 상황제시형 후속질문의 예 - 딜레마 상황 해결 및 공직적용 ·················149

1) 조직 내부 - 위반행위 대응 ············································149

2) 조직 내부 - 일반 업무대응 ············································151

3) 조직 외부 - 민원 대응 ················································153

4) 조직 외부 - 일반 업무대응 ············································155

03. 개인 신상 관련 답변예시 ················································157

chapter 04 개별질문 - ② 공직가치

01. 개관 ········································································166

1. 개념 ······································································166

2. 기능 ······································································166

3. 국가경쟁력과의 관계 ······················································167

4. 종류 ······································································167

5. 공직가치 체계도 ···························································168

02. 공직가치 관련 개별질문 ·················································169

1. 공직가치 핵심체크 ·························································169

⑴ 공무원 헌장 및 실천강령 ················································169

⑵ 공무원의 의무 및 금지사항 ··············································170

⑶ 공무원 선서 ····························································171

⑷ 공무원 의무와 공직가치의 관계 ··········································171

⑸ 공직가치별 행동준칙 ····················································171

2. 공직가치별 정리사항 ······················································172

⑴ 국가관의 개념 및 종류 ··················································172

⑵ 공직관의 개념 및 종류 ··················································173

⑶ 윤리관의 개념 및 종류 ··················································174

3. 공직가치 주요 개별질문 ····················································175

⑴ 공직가치 전체 ··························································175

⑵ 세부 공직가치 ··························································177

03. 추가 정리사항 ····························································181

1. 국가상징물 ································································181

⑴ 국가상징물의 개념 ······················································181

⑵ 국가상징물의 기능 ······················································181

⑶ 종류 ···································································181

⑷ 상징별 세부 내용 ·······················································181

2. 공직가치 교육 개선 ························································186

⑴ 공직가치 교육훈련에 대한 정치적 지원과 법적 근거의 확립 ·················186

⑵ 공직가치 교육을 전담하는 특화된 전담 기구의 설치 ························186

⑶ 맞춤형(tailer-made) 공직가치 교육체계의 구축 ····························187

⑷ 공직가치 교육훈련의 우선순위 명확화 ····································187

⑸ 공직가치 교육훈련의 피드백 메커니즘 구축 ································187

⑹ 종합적인 가치관리(Value Management)체계의 구축 ························188

3. 공직가치 내재화 방안 ······················································188

⑴ 새롭게 정립된 공직가치의 범정부 차원 인사제도와 연계방안 ················188

⑵ 조직차원에서 공직가치 확산 및 전파방안 ··································189

⑶ 개인업무 및 일상생활 속 공직가치 내재화 방안 ····························189

chapter 05 개별질문 - ③ 지역현안 및 지방행정

01. 개관 ········································································192

1. 접근요령 ··································································192

2. 답변 시 유의사항 ··························································193

02. 경기도 및 시·군 지역현안 질문 ·········································194

1. 경기도 빈출 현안 질문 ·····················································194

2. 이슈별 지역현안 질문 ······················································198

⑴ 일자리 ·································································198

⑵ 문화 ···································································198

⑶ 관광 ···································································199

⑷ 산업 ···································································200

⑸ 복지(보육) ······························································201

⑹ 안전 ···································································202

⑺ 주거 ···································································202

⑻ 교육 ···································································203

⑼ 교통 및 환경 ···························································204

03. 지방행정(일반) 질문 ······················································206

1. 지방행정분야 빈출질문 ·····················································206

2. 일반행정분야 빈출질문 ····················································226

chapter 06 경기도 지역정책 핵심체크

01. 일자리 ·····································································236

1. 일자리 창출 ·······························································236

2. 창업지원 ··································································239

3. 서민경제 지원(자영업자 등 지원) ···········································241

4. 농가 등 지원 ······························································244

02. 문화 ········································································249

1. 지역문화 활성화 ···························································249

2. 문화콘텐츠 개발 및 인프라 확충 ············································252

3. 문화향유권 확대 ···························································255

03. 관광 ········································································261

1. 관광콘텐츠 개발 ···························································261

2. 관광 마케팅 지원 ··························································263

3. 추진체계 및 관리 시스템 ···················································267

04. 산업 ·······································································272

1. 가구산업 ··································································272

2. 게임산업 ··································································275

3. 경기북부 개발 ·····························································278

4. 대·중·소기업 동반성장 ····················································282

05. 복지 ········································································290

1. 노인복지 ··································································290

2. 장애인 자립 ·······························································293

3. 여성 및 육아·보육 ·························································295

06 안전 ········································································302

1. 재난 안전 ·································································302

2. 생활 안전 ·································································305

3. 식품 안전 ·································································308

07. 주거 ········································································313

1. 구도심 재생사업 ···························································313

2. 청년주거 ··································································315

08. 교육 ·······································································321

1. 다문화 관련 교육 ··························································321

2. 416 교육체제 ······························································325

3. 혁신교육 ··································································328

09. 교통 및 환경 ······························································335

1. 대중교통 서비스 ···························································335

2. 대기, 수질 등 생활환경 개선 ···············································338

3. 환경산업 육성 ·····························································341

chapter 07 공무원 관련 규정 핵심체크

1. 헌법(일부) ·································································350

2. 부정청탁 및 수수의 금지에 관한 법률(청탁금지법, 일부) ······················356

3. 지방공무원법(일부) ························································362

4. 지방공무원 복무규정(일부) ·················································366

5. 공무원행동강령(일부, 2018.4. 개정시행) ·····································367

6. 민원사무처리에 관한 법률(일부) ············································378

7. 민원처리에 관한 법률 시행령(일부) ·········································383