CHAPTER 01. 면접 개요｜5 

01. 전체적인 면접방향 14 
1. 면접방식 ········································································································································· 14 
2. 사전 제출서류 ································································································································ 16 

02. 면접진행 개요 17 
1. 면접진행순서 ·································································································································· 17 
2. 작성서류(서식 및 문제지) ·············································································································· 18 
3. 합격자 결정방법 ····························································································································· 21 

03. 전반적인 면접대비요령 26 
1. 사전준비 ········································································································································· 26 
2. 봉사활동과 기관방문 ······················································································································ 27 
3. 스터디 운영 및 참가 ······················································································································ 28 
4. 면접복장 ········································································································································· 29 

Chapter 02 개인신상 기초서류 - 사전조사서, 자기소개서 
01. 개관 32 
1. 개념 ················································································································································ 32 
2. 유형 ················································································································································ 32 
3. 작성 시 유의사항 ··························································································································· 32 
4. 시간배분 요령 ································································································································ 33

02. 사전조사서 접근방법 - 개인 경험 정리 34 
1. 미리 정리해야 할 경험사례 ··········································································································· 34 
(1) 권하고 싶은 경험사례 ················································································································· 34 
(2) 권하지 않는 경험사례 ················································································································· 34 
2. 세부 유형별 기출문제 ···················································································································· 35 
(1) 성과달성 ······································································································································ 35 
(2) 문제해결능력 ································································································································ 35 
(3) 갈등대처능력 ······························································································································· 36 
(4) 봉사 및 희생정신 ························································································································ 36 
(5) 준법정신 ······································································································································ 37 
(6) 위기극복능력 ································································································································ 37 
(7) 의사소통능력(설득력) ··················································································································· 37 
3. 세부유형별 접근요령 ······················································································································ 38 
(1) 작성개관 ······································································································································ 38 
(2) 세부유형별 접근요령 ··················································································································· 41 
1) 성과달성 ·································································································································· 41 
2) 문제해결능력 ··························································································································· 45 
3) 갈등대처능력 ··························································································································· 49 
4) 봉사 및 희생정신 ···················································································································· 53 
5) 준법정신 ·································································································································· 57 
6) 위기극복능력 ··························································································································· 61 
7) 의사소통능력 ··························································································································· 65 

03. 자기소개서 접근방법 . 기타 개인 신상 정리 69 
1. 미리 준비해야 할 빈출질문 ········································································································· 69 
(1) 공직지원동기 ································································································································ 69 
(2) 본인의 장점 및 단점 ··················································································································· 73 
(3) 생활신조 및 가치관 ····················································································································· 77 
(4) 자기소개 ······································································································································ 79 
(5) 성장과정 및 학교생활 ················································································································· 80 
2. 작성예시 ········································································································································· 84 

CHAPTER 03 개별질문 - ① 개인 신상 
01. 개관 98 
1. 접근요령 ········································································································································· 98 
2. 답변시 유의사항 ····························································································································· 99 

02. 신상 질문 100 
1. 주요 신상 질문 50선 및 답변요령 ······························································································ 100 
2. 경험형 후속질문 유형 및 대응요령 ····························································································· 109 
(1) 성과달성 ···································································································································· 109 
(2) 문제해결능력 ····························································································································· 111 
(3) 갈등대처능력 ····························································································································· 113 
(4) 봉사 및 희생정신 ······················································································································ 115 
(5) 준법정신 ···································································································································· 117 
(6) 위기극복능력 ····························································································································· 118 
(7) 의사소통능력 ····························································································································· 119 

03. 개인 신상 관련 답변예시 120

Chapter 04 개별질문 - ② 공직가치 
01. 개관 128 
1. 개념 ·············································································································································· 128 
2. 기능 ·············································································································································· 128 
3. 국가경쟁력과의 관계 ···················································································································· 129 
4. 종류 ·············································································································································· 129 
5. 공직가치 체계도 ··························································································································· 130 

02. 공직가치 관련 개별질문 131 
1. 공직가치 핵심체크 ······················································································································· 131 
(1) 공무원 헌장 및 실천강령 ·········································································································· 131 
(2) 공무원의 의무 및 금지사항 ······································································································· 132 
(3) 공무원 선서 ······························································································································· 133 
(4) 공무원 의무와 공직가치의 관계 ································································································ 133 
(5) 공직가치별 행동준칙 ················································································································· 133 
2. 공직가치별 정리사항 ···················································································································· 134 
(1) 국가관의 개념 및 종류 ············································································································· 134 
(2) 공직관의 개념 및 종류 ············································································································· 135 
(3) 윤리관의 개념 및 종류 ············································································································· 136 
3. 공직가치 주요 개별질문 ·············································································································· 137 
(1) 공직가치 전체 ···························································································································· 137 
(2) 세부 공직가치 ···························································································································· 139 

03. 공직가치의 적용 - 상황제시형 질문 143 
1. 미리 정리해야 할 규정 및 지침 ·································································································· 143 
(1) 조직 내부의 상황 관련 ············································································································· 143 
(2) 조직 외부의 상황 관련 ············································································································· 143

2. 세부 유형별 기출문제 ·················································································································· 144 
(1) 조직 내부 . 위반행위 대응 ······································································································ 144 
(2) 조직 내부 - 일반 업무대응 ······································································································ 146 
(3) 조직 외부 . 민원 대응 ············································································································· 147 
(4) 조직 외부 . 일반 업무대응 ······································································································ 148 

3. 세부유형별 접근요령 ·················································································································· 149 
(1) 작성개관 ···································································································································· 149 
(2) 세부유형별 접근요령 ················································································································· 152 

4. 상황제시형 후속질문 유형 및 대응요령 ···················································································· 196 
(1) 조직 내부 . 위반행위 대응 ······································································································ 196 
(2) 조직 내부 . 일반 업무대응 ······································································································ 198 
(3) 조직 외부 . 민원 대응 ············································································································· 200 
(4) 조직 외부 . 일반 업무대응 ······································································································ 202 

04. 추가 정리사항 204 
1. 국가상징물 ···································································································································· 204 
(1) 국가상징물의 개념 ····················································································································· 204 
(2) 국가상징물의 기능 ····················································································································· 204 
(3) 종류 ··········································································································································· 204 
(4) 상징별 세부 내용 ······················································································································ 204 

2. 공직가치 교육 개선 ···················································································································· 209 
(1) 공직가치 교육훈련에 대한 정치적 지원과 법적 근거의 확립 ·················································· 209 
(2) 공직가치 교육을 전담하는 특화된 전담 기구의 설치 ······························································ 209 
(3) 맞춤형(tailer-made) 공직가치 교육체계의 구축 ········································································ 210 
(4) 공직가치 교육훈련의 우선순위 명확화 ····················································································· 210 
(5) 공직가치 교육훈련의 피드백 메커니즘 구축 ············································································ 210 
(6) 종합적인 가치관리(Value Management)체계의 구축 ································································ 211 

3. 공직가치 내재화 방안 ·················································································································· 211 
(1) 새롭게 정립된 공직가치의 범정부 차원 인사제도와 연계방안 ················································· 211 
(2) 조직차원에서 공직가치 확산 및 전파방안 ················································································ 212 
(3) 개인업무 및 일상생활 속 공직가치 내재화 방안 ····································································· 212 

저자 : 이진우

첫째, 면접을 준비하시는 분들이 막연한 두려움을 갖지 않도록 말을 잘 하기 위한 이론과 실제 사례를 충분히 담았습니다. 면접을 준비하는 분의 입장에 서서 ‘내가 당장 한 달 앞으로 다가온 면접시험을 대비한 다면
어떤 자료들을 찾아볼까’에 대해 고민하였습니다.

둘째, 2015년부터 강화된 면접과 관련해서 공직관 파트를 집중적으로 서술하였습니다. 관련 규정, 학회 논문, 보고서 등 정부 자료, 해외 자료 등 최대한 많은 자료를 검토하고 정리하였습니다. 공직관에 대한 예시
답안을 첨부함으로써 어떻게 접근해야 할지 도움이 될 수 있도록 하였습니다.

셋째, 지역현안 및 지방행정 관련 질문에 대한 상세한 내용을 담았습니다. 지방직 면접의 특성상 자신이 지원한 지역의 현안에 대한 숙지는 필수적입니다. 광대한 범위를 압축하여 꼭 필요한 부분만 정리하였습니다. 
아울러 지자체 구성 및 특성, 재정자립도, 수도권 규제, 지역경제 활성화 등 응시지역에 상관없이 지방직 면접에서 빈출되는 지방행정 세부사항도 정리하였습니다.

마지막으로, 공무원 관련 규정 핵심체크를 통해 최종정리가 가능하도록 하였습니다. 일일이 관련 규정을 찾
아보는 수고로움을 덜기 위해 필요한 규정을 정리하였고, 별표 및 추가내용을 통해 강약조절을 하였습니다.