장바구니 담기 close

장바구니에 상품을 담았습니다.

장바구니로 계속쇼핑하기
항공사 여객 서비스개론 (김경혜)
미리보기

항공사 여객 서비스개론 (김경혜)

  • 김경혜
  • |
  • 한올
  • |
  • 2021-03-15 출간
  • |
  • 201페이지
  • |
  • 192 X 246 X 13 mm /580g
  • |
  • ISBN 9791166470622
판매가

15,800원

즉시할인가

15,642 원

배송비

2,500원

(제주/도서산간 배송 추가비용:3,000원)

추가상품
상품선택
독서대 7,900원 독서대 선택안함 0원
수량
+ -
총주문금액
15,642원
장바구니 구매하기

※ 스프링제본 상품은 반품/교환/환불이 불가능하므로 신중하게 선택하여 주시기 바랍니다.

북스크린영상으로 만나보는 한 권의 책 이야기

목차


Chapter 01 공항에 대한 이해

1 공항 터미널Airport Terminal······························································· 3

2 출발 터미널················································································· 10

3 환승 지역Transit Area······································································ 20

4 도착 터미널Arrival Terminal······························································ 23


Chapter 02 항공 상품과 항공사서비스


1 항공 동맹체Airline Alliance······························································· 32

2 항공사 마일리지 프로그램Airline Loyalty Program································ 37

3 저비용 항공사의 마일리지 프로그램·············································· 41

4 항공 동맹체 마일리지 프로그램Alliances and Frequent Flyer Programs······ 45

5 서비스 클래스Cabin Class································································ 46

6 예약 클래스 코드Booking Class Code·················································· 52

7 항공 좌석 상태 조회····································································· 54

8 항공기 좌석 배치도와 좌석 배정···················································· 56

9 특수 승객 분류············································································· 62

10 특별 기내식Special Meals································································· 71

11 휠체어 서비스·············································································· 74


Chapter 03 부가서비스 Ancillaries


1 GDS 시스템을 통한 특별 요청 사항··············································· 82

2 저비용 항공사Low Cost Carrier의 유료서비스····································· 86


Chapter 04 수하물 규정

1 무료 기내 수하물Cabin Baggage······················································· 97

2 무료 위탁 수하물Checked Baggage Allowance······································ 99

3 유아/소아의 무료 위탁 수하물 규정·············································102

4 국제선 환승 시 수하물 규정························································103

5 GDS의 무료 수하물 적용 ···························································105

6 초과 수하물 규정········································································106

7 특수 수하물···············································································108

8 동물 운송···················································································109

9 위험물과 반입 제한 품목·····························································111

10 전자제품···················································································116



Chapter 05 항공 스케줄


1 OAG를 통한 스케줄 판독····························································122

2 스케줄 표 내의 항공 기종····························································124

3 항공 스케줄 온라인 조회·····························································126

4 항공 스케줄 GDS 조회·······························································128

5 음성 문자The Phonetic Alphabet······················································130



Chapter 06 항공 용어 Industry Code


1 항공 용어 정의···········································································138

2 항공사 코드···············································································142

3 항공 서비스 요청 표기 방식························································147

4 항공 전문 약어···········································································151

Chapter 07 국제 운송 규정 International Air Transportation Regulations


1 바르샤바 협약The Warsaw Convention··············································160

2 몬트리올 협약The Montreal Convention ············································162

3 시카고 협약과 ICAO ··································································162

4 양자 협정Bilateral Agreement··························································163

5 IATA·························································································164


Chapter 08 NDC New Distribution Capability


1 NDC란?····················································································168

2 NDC의 역할 및 기능···································································168


Appendix 부록 연습문제


Monthly Code··········································································174

항공 업무 용어 ···········································································174

주요 항공사 코드 및 식별 번호·····················································176

IATA 지역 별 주요 도시 및 공항 코드···········································178

항공사 별 상용 고객 우대 프로그램··············································182

항공 동맹체 및 인천공항 출발 터미널···········································183

도시 별 GMT 시간······································································185


연습문제··························································································188
추천포스트

교환 및 환불안내

도서교환 및 환불
  • ㆍ배송기간은 평일 기준 1~3일 정도 소요됩니다.(스프링 분철은 1일 정도 시간이 더 소요됩니다.)
  • ㆍ상품불량 및 오배송등의 이유로 반품하실 경우, 반품배송비는 무료입니다.
  • ㆍ고객님의 변심에 의한 반품,환불,교환시 택배비는 본인 부담입니다.
  • ㆍ상담원과의 상담없이 교환 및 반품으로 반송된 물품은 책임지지 않습니다.
  • ㆍ이미 발송된 상품의 취소 및 반품, 교환요청시 배송비가 발생할 수 있습니다.
  • ㆍ반품신청시 반송된 상품의 수령후 환불처리됩니다.(카드사 사정에 따라 카드취소는 시일이 3~5일이 소요될 수 있습니다.)
  • ㆍ주문하신 상품의 반품,교환은 상품수령일로 부터 7일이내에 신청하실 수 있습니다.
  • ㆍ상품이 훼손된 경우 반품 및 교환,환불이 불가능합니다.
  • ㆍ반품/교환시 고객님 귀책사유로 인해 수거가 지연될 경우에는 반품이 제한될 수 있습니다.
  • ㆍ스프링제본 상품은 교환 및 환불이 불가능 합니다.
  • ㆍ군부대(사서함) 및 해외배송은 불가능합니다.
  • ㆍ오후 3시 이후 상담원과 통화되지 않은 취소건에 대해서는 고객 반품비용이 발생할 수 있습니다.
반품안내
  • 마이페이지 > 나의상담 > 1 : 1 문의하기 게시판 또는 고객센터 1800-7327
교환/반품주소
  • 경기도 파주시 문발로 211 1층 / (주)북채널 / 전화 : 1800-7327
  • 택배안내 : CJ대한통운(1588-1255)
  • 고객님 변심으로 인한 교환 또는 반품시 왕복 배송비 5,000원을 부담하셔야 하며, 제품 불량 또는 오 배송시에는 전액을 당사에서부담 합니다.